Platform and assistant/agent integration support
Governing law: France · Cape Partners SARL, SIREN 833 208 960
Cape Partners operates an invitation-driven venue connecting technology companies with buyers and investors, together with an agent exchange through which partners publish services. This page explains how to get help with the platform and with our assistant and agent integration (the agent-exchange API and the Model Context Protocol endpoint used by ChatGPT and similar assistants).
Privacy or data-subject requests: the same address, marked "Privacy". Your rights and how to exercise them are set out in our Privacy Notice.
Response times: we aim to acknowledge within two (2) business days and to answer within five (5) business days. Anything involving a listing that identifies a person we treat as urgent.
No account, key or verification step is needed to write to us.
2. WHAT WE CAN HELP WITH
A match, fit score or data-quality note that looks wrong or incomplete.
A company profile, financial figure or contact detail that is out of date or incorrect.
Registering or withdrawing a mandate, a listing, or a partner service on the exchange.
Technical problems with the assistant/agent integration: a tool that fails, a call that returns nothing, or a result that seems inconsistent with what an assistant told you.
Access, rectification or removal of professional data about you or your company.
3. WHAT WE CANNOT DO THROUGH THE ASSISTANT INTEGRATION
To be explicit, because assistants can make these look available when they are not:
We cannot contact a counterparty for you, open a negotiation, or speak on your behalf. There is no such tool and we will not act on an instruction that arrives that way.
We cannot disclose an identity before the controlled disclosure process is complete. Names, contacts and granular financials are released only to a counterparty that has executed the relevant agreement; support cannot lift that gate.
We cannot sign anything or commit funds on anyone's behalf, and an assistant cannot do so either.
A partner service found through the exchange is a proposal-only or human-gated listing. We cannot request a quote or start an engagement for you; that requires a person you deal with directly.
Valuations returned through the integration are indicative and non-binding — not an offer, an appraisal or investment advice.
4. IF YOUR ASSISTANT RETURNS A 403 WHEN CONNECTING TO OR POSTING ON WWW.CAPEPARTNERS.FR
A 403 that an assistant shows for connecting to, or posting on, www.capepartners.fr is almost always the assistant's own domain-permission policy, not our server: the request is refused before it leaves the assistant, so nothing on our side is rejecting it. Our public pages and the agent-exchange endpoint answer a normal fetch — our surfaces return 200, and a manifest post returns a validation response, never a 403.
Fix (Claude): allow the domain in your own settings before retrying:
Open Claude → Settings → Capabilities and add bothcapepartners.fr and www.capepartners.fr to the allowed domains, then retry the request.
Other assistants expose the same kind of per-domain allowlist in their own settings; the fix is on the assistant's side, not ours. If the call still returns a 403 once the domain is allowed, write to [email protected] marked "Support" with the assistant you used and the time of the request — our request logs let us find the call.
5. REPORTING A PROBLEM
When you write, include where you can:
What you asked for (the mandate or need, in your own words) and which assistant you used.
The approximate time of the request and any reference shown in the result (for example a company reference such as "Company A").
What you expected and what you got.
Request logs exist for exactly this: every read through the integration is recorded, so we can find the call you mean. Send us the reference and the time.
6. SECURITY AND ABUSE
Report anything that looks like impersonation, an attempt to extract a protected identity, or traffic pretending to come from Cape Partners, to [email protected], marked "Security". Our exchange accepts no credential in a request that would let a caller act as someone else, and we will not ask you for a password, card number or verification code.
7. DOCUMENTS
Privacy Notice — what personal data we process, why, for how long, and your rights.